If you have forgotten your password, click "Log in" on the home screen and then tap "Forgot password". You can then fill in your e-mail address for the account to which you have forgotten your password. Once you have written your e-mail address and clicked on "Request new password", you will receive a new temporary password sent to your e-mail adress within 30 minutes.
Be sure to check the spam folder as our e-mails can sometimes end up there. If you do not receive a password sent to you, enter noreply@ticketmaster.se in your contacts and try again.
If you're still having trouble requesting a new password, we've put together some tips that may help:
Browser:
- Try another browser, for example Google Chrome or Firefox. Try clearing all cookies and caches on your browser by clicking Ctrl - Shift - Delete
- Do a search for the text "temporary password" in your inbox and search all folders. It may be that the e-mail has been placed in another folder. Remember to check the spam / junk filter! This is not something that we can control, unfortunately, but it is the mail service's own spam filter that decides
- Check that password and e-mail do not have blank spaces in front or behind. It can be included if, for example, you paste in the one-time password in the password field
- Make sure you do not have an old password filled in automatically in the browser
- Try logging in on another device
- Note that the temporary password is now the "old" password
App:
- Do a search for the text "temporary password" in your inbox and search all folders. It may be that the e-mail has been placed in another folder. Remember to check the spam / junk filter! This is not something that we can control, unfortunately, but it is the mail service's own spam filter that decides
- Check that password and e-mail do not have blank spaces in front or behind. It can be included if, for example, you paste in the one-time password in the password field
- Make sure you do not have an old password filled in automatically in the app
- Try logging in on another device
- Note that the temporary password is now the "old" password
Note! If you receive a message that you have tried 6 times and need to reset your password, it is important that you use the link in the most recent message.
If you still experience problems with logging in, you can contact us HERE
