First try checking your "junk" mail folder if you have one. If you use Hotmail or any other web-based e-mail system there should be a junk or spam folder you can check. If you use an e-mail program such as Outlook, check your junk folders or spam filters. You can always contact us for help.

Remember, you can always find your tickets under My Account. If you haven't received the tickets by e-mail, click My Account where you can log in and find and download your tickets under "Order history".

I have received the tickets by e-mail but I can't print them.
Save the attached PDF-file from the e-mail on your computer.
Try printing them out again.

If you still can't print your tickets, contact us for help.

If you don't receive an e-mail with your TicketFast tickets attached you can always download and view your TicketFast tickets under "My Account". First go to My Account and log in. Then click on the link to view your order history. On this page you can see an overview of all your orders. Click on "Show tickets" next to the order in question to open the PDF with the TicketFast tickets.