Making a claim

Please email missedeventinsurance@nextcarehealth.com giving your policy number and details of the event you are missing.

You should fill in the form and send it to us as soon as possible with all the information and documents we ask for. It is essential that you provide us with as much detail as possible to enable us to handle your claim quickly. Please keep photocopies of all information you send us.

Below is a list of the documents we will need in order to deal with your claim.

Your original unused event ticket:
1. Where appropriate travel tickets showing the dates and times of travel.
2. Details of any other insurance you may have that may cover the same loss.
3. As much evidence as possible to support your claim.
4. For claims relating to illness or injury a medical certificate will need to be completed by the treating doctor. A certified copy of the death certificate is required in the event of death.
5. If your claim results from any other circumstances, please provide evidence of these circumstances.
5. If the transport you are using to get to the venue is delayed and you miss the event, a detailed account of the circumstances causing you to miss your event together with supporting evidence from the public transport provider or accident / breakdown authority attending the private vehicle you were travelling in.