If you have any questions regarding your purchased tickets and you didn't find your answer in our FAQ or any inquiries regarding an event, tickets purchased, refunds etc. please write to:

customerservice@ticketmaster.ae for UAE

customerservice@ticketmasterksa.com for KSA  

contact@experiencealula.com for Experience AlUla

Call Center Business Hours:

UAE Toll Free 80086823 or 04-3638859– 9AM-6PM Sunday - Saturday

KSA and Experience AlUla Toll Free 8008803023 – 8AM-5PM Sunday – Saturday

Call Center Business Hours (Ramadan):

UAE Toll Free 80086823 or 04-3638859– 9AM-4PM Sunday - Saturday

KSA and Experience AlUla Toll Free 8008803023 – 9AM-3PM Sunday – Saturday