Resale Purchase Policy (UAE)
Effective 20 May 2025
This Resale Purchase Policy, which is incorporated in our Terms of Use (“Terms”), applies to all resale (secondary) ticket purchases on our websites and applications—including (without limitation) ticketmaster.ae— and to your purchase, possession, or use of any of our tickets, products, and services (our “Marketplace,” defined in Section 1, below).
We operate an online marketplace where you can purchase standard (primary) tickets and resale (secondary) tickets, as well as other items in connection with events. The term “standard ticket” means a ticket that is being sold through us for the first time on behalf of the people who put on the events – such as artists, venues, teams, fan clubs, promoters, record labels, and leagues (the “Event Organisers”). The term “resale ticket”, on the other hand, means a ticket that has been purchased from us and is being sold on by the original buyer (i.e., they are not sold by us, we simply facilitate the sale via our Marketplace). In the purchase flow and on our seat maps, resale tickets are marked as Verified Resale Tickets (referred to in this Resale Purchase Policy as “resale tickets”). All resale tickets listed on the Marketplace are “verified”, which means that any resale tickets were first purchased from us as standard tickets, so we can verify that all the information within the ticket description is present and correct.
This Resale Purchase Policy does not apply to purchases of standard tickets from us. If you are purchasing a standard ticket, please refer to the Standard Purchase Policy.
When you purchase resale tickets through our Marketplace, you agree to be bound by the Terms (which incorporate this Resale Purchase Policy), as they are updated from time to time. You also agree to comply with any terms and conditions set by the Event Organiser. If you do not agree, do not purchase resale tickets through or use our Marketplace.
Please note, resale tickets cannot be exchanged or refunded after purchase, save as set out in Section 14 and Section 15, below.
Nothing in this Resale Purchase Policy or our Standard Purchase Policy affects your statutory rights as a consumer.
1. Parties
This Resale Purchase Policy, together with our Terms, is a legally binding agreement between you, the user (“you” or “your”), and us in relation to your use of the Marketplace. We use the terms “us,” “we,” and “our” to collectively refer to Ticketmaster Middle East FZ LLC (“Ticketmaster”), a company established under the laws of the United Arab Emirates with commercial licence number 91352, whose principal address is at 2nd Floor, Unit 1A and 1B, 1 Sky Quarter A, Mobility District, Expo City Dubai Dubai, United Arab Emirates, and all of Ticketmaster’s parents, subsidiaries, and affiliates. A further separate contract is entered into between buyers and resellers when buying resale tickets using the Marketplace (please see below for details).
If you are making a purchase on behalf of a company or other legal entity, you represent and warrant that you have the authority to buy resale tickets on their behalf, and bind them to the terms of this Resale Purchase Policy (and that references to “you” and “your” also refer and apply to that company or other legal entity).
“Marketplace” refers to our websites and mobile applications—including (without limitation) ticketmaster.ae—and to our tickets, products, and services.
2. Who We Are—And Who You Are Buying From
We are a ticketing service provider; we sell tickets for other people. Most of those tickets are standard tickets, sold through us on behalf of Event Organisers for the first time. And some are resale tickets, sold through us by resellers, who are customers who previously bought standard tickets. This policy applies only to the purchase of resale tickets.
When you buy a resale ticket through the Marketplace, you are purchasing the ticket from a reseller as the tickets are owned by the reseller and not us. That contract for sale/purchase starts once we have confirmed your order and ends immediately after completion of the event for which you have purchased the resale tickets.
Please note: We facilitate sale/purchase transactions between buyers and resellers, we are not a party to the sale/purchase contract between a buyer and a reseller of any resale tickets. However, buyers and resellers must not contact or attempt to contact each other directly. Nonetheless, we recommend in all cases that buyers first seek resolution to any issues using our dispute resolution procedure, as set out in Section 24, below.
3. Ticket Availability
We sell tickets online through our Marketplace. In some cases, tickets are also sold through the venue box office.
We do not control ticket inventory or availability. Tickets allocated to us for popular events may sell-out quickly. Additional tickets for those events, including sold-out events and additional tour dates and locations, may be released after the initial on-sale at the discretion of Event Organisers.
The availability of resale tickets does not mean that standard tickets aren’t also available to purchase for an event, or that an event is sold out, or that tickets to an event are not available to purchase from other sources (e.g., the Event Organiser, the event venue box office, or other primary ticketing service providers).
4. Pricing
Because you can purchase resale tickets for events taking place in several different countries, not all resale tickets are priced in Emirati Dirhams. Prices are displayed in the currency that will be charged upon purchase. We accept no responsibility or liability for surcharges related to your payment method or for currency exchange rate fluctuations, which are entirely at your risk.
All prices for resale tickets offered for sale on the Marketplace are inclusive of VAT and are broken down as follows: (a) sale price of the resale ticket set by the reseller (“Sale Price”); plus (b) any per-ticket service charges (“Service Charge”); plus, (c) any delivery fees (“Order Processing Fees”).
You will also be notified of the price paid for the resale ticket when it was purchased as a standard ticket.
The Sale Price of a resale ticket may be higher than the price paid for the resale ticket when it was purchased as a standard ticket. Where the Sale Price of a resale ticket is higher, this is because resellers are able to include the following in the Sale Price they set: the price of the ticket plus any per-ticket service charges plus a relevant proportion of any per-order order processing fees that the reseller paid when they purchased the tickets.
Resellers may also increase or decrease (within certain boundaries) the Sale Price of listed resale tickets at any time prior to an order being submitted. We do not guarantee that you’ll be able to purchase tickets at the prices shown until your order is processed and confirmed. We do not provide price adjustments, price matching, refunds, or credits based on fluctuations in ticket prices.
5. Ticket Restrictions
For some events, you will only be able to purchase a certain maximum number of tickets per person, per credit or debit card and/or for some events, per household (“ticket limit”). Details of the ticket limit are posted on the event page and can typically be found by clicking the “More Info” button at the top of the page. Ticket limits combat unfair ticket buying practices.
For some events, your ability to resell or transfer tickets may be restricted by Event Organisers or by local laws. For example, you may be unable to resell or transfer your tickets, subject to a resale price cap, or restricted with respect to how or where you can resell your tickets.
Using multiple accounts, payment methods, email addresses, home addresses, or false information, or engaging in any behaviour to circumvent the ticket limit or ticket transfer restrictions is prohibited. If you exceed, or try to exceed, the posted ticket limit or ticket transfer restrictions for an event: (1) we may cancel any of your orders and tickets without notice and, on cancellation, we may refund the Sale Price, but may not refund any associated fees; and (2) we may terminate your account and your access to the Marketplace and ban you from buying tickets in the future.
It’s prohibited to obtain or attempt to obtain any resale tickets through unauthorised use of any robot, spider or other automated device or software, or any other illegal or unauthorised activity. We reserve the right to cancel any orders that we reasonably suspect to have been made in breach of this Resale Purchase Policy or our Terms, without any notice to you, and any and all resale tickets obtained as part of such orders will be void.
Tickets may be sold subject to certain restrictions on entry or use, such as restricted, obstructed or side view, or a minimum age for entry. Restrictions will be stated before or at the time of booking. It is your responsibility to ensure that you read all notifications and other important information displayed or notified to you as part of the purchase process. We will not be responsible if you or any guests under your booking are refused admission because of a failure to meet or prove that you/they meet any restrictions (e.g., a minimum age requirement).
You are not entitled to purchase any tickets as a trader acting in the course of business with the intention of reselling your tickets for profit unless formal written permission is given by us and the relevant Event Organiser in advance. If we discover or have reason to suspect that you have purchased and intend to resell, or have sold tickets in breach of this clause, we reserve the right to cancel your tickets without notice.
6. Purchasing Tickets
To make a purchase, you must create a Ticketmaster account and comply with our Terms. You agree to pay all charges incurred by you or any users of your Ticketmaster account at the price(s) in effect when such charges are incurred.
When searching for and buying tickets on our Marketplace, only use one browser window; multiple windows may result in errors during purchase.
Please ensure that you read the full resale ticket description details and are happy with your selection prior to purchase as we may be unable to rectify issues arising as a result of your mistake.
We accept various payment methods to purchase tickets, including major debit and credit cards. Ticketmaster gift cards cannot be used for purchases of resale tickets.
When making a purchase, make sure the information you provide is accurate and valid. Don’t place (or try to place) an order with any information that is false, misleading, incorrect, or incomplete, that cannot be verified as belonging to you, or that you don’t have the right to use. If you do, your order can be cancelled at any time. We accept no responsibility or liability for such cancellations.
Upon entering payment details and clicking “buy now”, you are expressly authorising us, acting as disclosed agent on behalf of the reseller, to debit or authorise payment via the method of payment provided by you.
Purchases are subject to credit or debit card verification (if applicable), other security checks, and collection of payment by us. They are processed only after the billing address associated with your credit or debit card and other billing information have been verified. Your order may be cancelled if it has not passed our verification process or if payment is not received in full. In rare circumstances, if your payment is recalled by the associated bank or payment provider for any reason, at any time, we reserve the right to cancel and refund any orders you have placed, even if we have already sent an Order Confirmation. We accept no responsibility or liability for such cancellations, as these are outside our control.
To prevent fraud and protect us, we reserve the right to carry out checks and/or request that additional information be provided in order to verify purchases. We reserve the right to cancel any orders that we reasonably suspect to be fraudulent, without any notice to you, and any and all resale tickets obtained as part of such orders will be void.
You understand that for the purposes of fulfilling your order, your contact details will be disclosed by us to the reseller. Further information on how we use your personal data can be found in our Privacy Notice.
7. Order Confirmation
Once you’ve successfully placed an order, you should be directed to a confirmation page and/or will receive a confirmation email (each an “Order Confirmation”). A legally binding contract between you and the reseller is formed upon the issuing of the Order Confirmation. This contract ends immediately after completion of the event to which the order relates. If you don’t receive an Order Confirmation after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it’s your responsibility to confirm by checking your Ticketmaster account or contact us using our Marketplace Help Portal whether your order has been successfully placed. Only you may be aware of any problems that may occur during the purchase process. You cannot cancel an order because of problems with the receipt of Order Confirmations, and we are not responsible for any losses if you don’t receive an Order Confirmation but assume that an order was (or was not) placed.
8. Our Communications With You
If we need to contact you, we will use your Ticketmaster account contact details (or the contact details you provided at the time of purchase, if you did not purchase online). It is your responsibility to inform us immediately of any changes to your contact details, whether before or after receipt of tickets and/or associated products or services. Please ensure that you provide us with a valid email address as this is our preferred method of contacting you. You should also be aware that your email mailbox settings may treat our emails as junk, so remember to check your junk and/or spam folders.
9. Ticket Delivery
Many resale tickets will be delivered digitally directly into your Ticketmaster account and you are responsible for ensuring that you log into your Ticketmaster account and download the resale tickets in good time prior to the event. You must comply with any rules associated with your ticket as indicated in your Order Confirmation—for example, whether you need to display your ticket digitally or print it at home.
Where resale tickets are delivered digitally by email, you are responsible for providing a valid email address for the digital delivery of the resale tickets and ensuring that you are able to receive the resale tickets by email (for example by ensuring that your email mailbox does not reject, bounce or otherwise prevent any relevant emails from being delivered and by checking your email mailbox regularly (including junk or spam folders)).
Neither the reseller nor we shall be liable for, and you will not be entitled to any refund as a result of your failure to (1) provide correct and complete delivery information, (2) ensure you are available to receive delivery of resale tickets, and/or (3) access your tickets in the Ticketmaster app or add them to your mobile wallet, as applicable.
In the unlikely event that you are denied entry to the relevant event through no fault of your own and you have complied with the terms of this Resale Purchase Policy (including (without limitation) any terms and conditions applicable to the standard ticket) and/or any other applicable laws and regulations, you should obtain written confirmation from the venue that the ticket was voided and entry refused and then contact us using our Marketplace Help Portal.
10. Errors
We work hard to ensure our Marketplace is accurate and bug-free, but errors can happen. We are not responsible for any typographical or system errors within the inventory listed for sale. Examples of errors include, without limitation, incorrect ticket pricing, ability to order a ticket before its scheduled on-sale or presale date or before it was supposed to have been released for sale, or incorrectly processed refund.
If we discover an error while processing your order, we will inform you as soon as possible. We may cancel your order and issue a full refund, or we may give you the option of confirming your order with the correct information. If we are unable to contact you to confirm your order, you agree that we may treat the order as cancelled and issue you a full refund, without any further liability or communication. We have the right to cancel the ticket regardless of whether the error occurred because of human error or a malfunction of the Marketplace or other system. We will not be liable for travel or any other expenses that you, or anyone else, incurs in connection with Marketplace errors.
It is your responsibility to check your Order Confirmation and resale tickets promptly upon receipt. Please Contact Us immediately if there is a mistake or error with your resale tickets, or if you don’t receive your resale tickets as ordered and/or as described in your Order Confirmation. Mistakes cannot always be rectified.
11. Opening Acts, Understudies, and Multi-Performer Events
Opening acts, guests, or support acts (each an “Opening Act”) sometimes tour with headlining performers. We are not always made aware of Opening Acts or the length of their performances.
Performers in multi-performer events (such as festivals), individual members of a band, actors or comedians in theatre performances, athletes on a sports team, supporting cast, team members, or guest speakers (each a “Participant”) and Opening Acts are subject to change or cancellation at any time without notice. No refund will be given due to a change in or cancellation of a Participant or Opening Act.
12. Seating
Venue layout and seating maps are for guidance only, reflect the general layout of a venue, and are subject to change at any time. Where your tickets are for allocated seats, you have a right only to seats of a value corresponding to that stated on the ticket. An alternative seat or area comparable (in our sole discretion) to that initially allocated to you or specified on the tickets may be provided, if required by law or necessity (e.g. to comply with health and safety regulations, or if the staging of the Event reasonably requires it). Alternative seats will be of an equivalent value to those allocated or specified on the original ticket. You are not eligible for a refund based on changes to a venue or seating map or if your seat or area changes as a result of changes to the venue or layout after purchase.
Resale tickets for accessible seating are reserved solely for fans with disabilities and their companions and are subject to additional terms and conditions as disclosed during purchase. Your tickets may be cancelled if you abuse this policy.
13. Ticket Transfer
Ticket Transfer allows you to transfer (send) your tickets digitally to your friends or family. Merchandise, VIP package elements, fan club memberships, and ticket insurance originally purchased or included with the ticket are not transferable. Ticket Transfer is not available for all events.
You must have an active account to send a ticket via Ticket Transfer. Read our Guide to Ticket Transfers for a step-by-step guide on transferring, accepting, and cancelling a Ticket Transfer. You should know and trust the individual you are transferring tickets to before you transfer them. Recipients of transferred tickets must be at least 14. Please note that once a recipient has accepted a transfer, the transfer cannot be cancelled or reversed. If a ticket is transferred multiple times using Ticket Transfer, only the ticket from the most recent Ticket Transfer will be valid for entry; all previous ticket barcodes will be cancelled.
Ticket Transfer facilitates use of your ticket by another person. The purchase contract remains with you, so only you are eligible for refunds—not the recipient of a Ticket Transfer. Ticket Transfer recipients must agree to the Ticket Transfer Recipient Policy.
For cancelled events, the original purchaser will receive any available refund, and no additional action is needed from the recipient of the transferred tickets. For postponed, rescheduled, or moved events, recipients of the transferred tickets will need to transfer the tickets back to the original purchaser to enable the original purchaser to take advantage of any available refund options. Once the tickets have been transferred back to the original purchaser, the original purchaser will need to contact Fan Support to complete their request. Please see Section 14 and Section 15 below, for more information on when refunds may be available.
We reserve the right to cancel transferred tickets at any time if we determine that they were obtained fraudulently or in violation of our Terms or Other Policies.
14. Cancelled, Postponed, Rescheduled, or Materially Altered Events.
Event date, time, and location are subject to change. Occasionally, Event Organisers cancel or postpone events or reschedule or move events to a different date or materially different time or venue. We have no control over these changes. We are not liable for travel, accommodation, hospitality, or any other expenses that you or anyone else incurs in connection with a cancelled, postponed, rescheduled, or moved event.
If an event for which you have purchased resale tickets is cancelled, postponed, or materially altered, we will use reasonable efforts to notify you regarding the status of the event, and inform you of any refund or exchange procedures once we have received the relevant information and authorisation from the Event Organiser. For exact instructions for a specific event, please check the event information online and in your account (which will include the most current information on the status of the event) or Contact Us.
While we will make reasonable efforts to notify you regarding any changes as soon as we have the relevant information and authorisation from the Event Organisers, we cannot guarantee that you will be informed of such changes; it is your responsibility to check (1) whether an event has been cancelled, postponed, rescheduled, moved or otherwise altered, and (2) the location, date and time of any moved or rescheduled event.
- Cancelled Events.
If an event for which you have purchased resale tickets is cancelled in full by the Event Organiser (and not rescheduled), your order will be cancelled, and you will be refunded the Sale Price of your resale tickets (Service Charges and Order Processing Fees may be non-refundable). If you have purchased resale tickets for an event that takes place over several days and one or more days (but not all days) are cancelled, you may only be offered a proportionate partial refund.
- Rescheduled, Postponed, and Materially Altered Events.
If an event for which you have purchase resale tickets is rescheduled, postponed or materially altered, resale tickets will usually be valid for the new date or altered event (or you will be offered tickets of a value corresponding with your original resale tickets for the rescheduled or altered event, subject to availability).
We will use reasonable efforts to notify you regarding the status of the event, and inform you of any refund or exchange procedures, if applicable, once we have received the relevant information and authorisation from the Event Organiser.
A “material alteration” is a change (other than a rescheduling) which, in our and the relevant Event Organiser's reasonable opinion, makes the event materially different to the event that ticket purchasers could reasonably expect. Examples of occurrences which don’t constitute a “material alteration” include: changes to Opening Acts or Participants (as defined in Section 11); curtailment of the event where the majority of an event is performed; and delays to the start of the performance.
Where an event is cancelled, service charges and delivery fees may be non-refundable. Where an event is rescheduled or materially altered, services charges, and delivery fees are non-refundable.
15. Refunds
All sales are final. Refunds are only available in limited circumstances, based on policies set by the Event Organiser and as set out in the Standard Purchase Policy. Before buying resale tickets, carefully review your event and seat selection, and only order resale tickets if you are certain you want them.
If your event is eligible for refunds (see also Section 10 and Section 14 above), here’s what will happen:
- We will issue a refund of the ticket price you paid, any additional upgrades (such as parking), and (depending on the circumstances) service fees.
- We will not refund expedited shipping charges, merchandise purchases, Fan Club membership fees, or any other amounts.
- The refund will be processed to the original method of payment used at the time of purchase. We cannot issue a refund to a different method of payment (e.g., a different credit or debit card).
- The timing of your refund will vary depending, for example, on whether we have your up-to-date payment information on file.
- Requests for a refund are final and cannot be changed once initiated.
For any ticket insurance refunds, please contact the insurance provider.
If your account (or accounts) has an outstanding balance owed to us, we reserve the right to hold refunds for your account(s) until no outstanding balance remains.
You agree that you won’t try to circumvent any of our refund policies. This means that you agree not to seek a refund, and not to seek a “chargeback” from any credit card or payment company you used to purchase tickets where these terms don’t entitle you to a refund. If you do, we can cancel your tickets immediately. We may also refuse to honour pending and future ticket purchases made from the credit card account or online account on which chargebacks were made, and we may prohibit future purchases by you—or the person in whose name the credit card account exists, or any person associated with the credit card or online account.
16. No Exchanges
All resale tickets purchased via the Marketplace are final; you do not have a general right to cancel, and no refunds or exchanges will be given except where expressly set out in this Resale Purchase Policy. Before buying resale tickets, carefully review your event and seat selection, and only order resale tickets if you are certain you want them.
17. Promotions
Tickets may not be used for advertising, contests, sweepstakes, or other promotional and marketing activities (or for other such similar commercial gain) unless authorised by us in writing.
Tickets may not be combined with any hospitality, travel or accommodation service and/or any other merchandise, product or service to create a package for sale or other distribution, unless formal written permission is given by us and the relevant Event Organiser in advance.
18. Limitation of Liability.
We cannot control the acts or omissions of third parties using Marketplace and we make no warranty in relation to any acts or omissions of any resellers.
If a dispute arises between you and a reseller, you release us, our officers, directors, employees, and any relevant Event Organiser from all claims, demands and damages arising out of or in any way connected with such dispute, other than where we, our officers, directors, employees, or any relevant Event Organiser are at fault. However, we will try to assist with resolving any such disputes; please see Section 24 below for further details.
- Under no circumstances shall we or our officers, directors, employees or agents be liable for death or personal injury suffered by you or your guests arising out of attendance at an event, unless caused by our negligence. Neither shall we be liable for any loss or damage sustained to your property or belongings, or those of any guests under your booking, attending an event.
- Neither we nor our officers, directors, employees, agents or any relevant Event Organiser shall be responsible or liable to you for any loss of enjoyment or amenity, including (without limitation) where an event has been cancelled, rescheduled or altered.
- Neither we nor our officers, directors, employees, agents or any relevant Event Organiser shall be responsible or liable to you (and you will not be entitled to any refund) if admission to a venue or event is refused or revoked at any time as a result of your breach of any Event Organiser’s terms and conditions.
- Unless otherwise stated, our, our officers’, directors’, employees’, agents’, and any relevant Event Organiser’s liability to you in connection with an event (including (without limitation) for any cancellation, rescheduling or alteration of an event) and any items you have purchased shall be limited to the price paid by you for the items, including any service charges but excluding any delivery fees.
- Neither we nor our officers, directors, employees, agents or any relevant Event Organiser will not be liable to you for failure to perform any of our obligations to the extent that the failure is caused by a force majeure event (meaning any cause beyond our reasonable control including (without limitation) acts of God, war, insurrection, riot, civil disturbances, acts of terrorism, fire, explosion, flood, theft of essential equipment, malicious damage, pandemic, strike, lock out, weather, third party injunction, national defence requirements, acts or regulations of national or local governments). This clause does not affect the terms of any clauses specifically providing for a right of refund as set out in our Other Policies.
Please see the Limitation of Liability section (Section 8) in the Terms for additional limits on our liability.
19. Protect Your Tickets
Tickets cannot be replaced if they are lost, stolen, or damaged.
Don’t post pictures or details of your tickets online as this may allow third parties to counterfeit your tickets or otherwise compromise the integrity of the tickets. We will not be liable if you are refused entry to the event as a result.
20. Resale of Tickets
If you resell tickets, you are responsible for how those tickets are priced, and you are responsible for complying with all applicable ticket resale laws and consumer laws, including (without limitation) maximum resale premiums and restrictions. We are not responsible for providing legal or other advice regarding resale or pricing of tickets.
If you unlawfully resell (or attempt to unlawfully resell) tickets—including (without limitation) selling counterfeit or copied tickets—we can seize and cancel the tickets without compensation. We can also cancel your account and prohibit you from purchasing or selling tickets in the future.
If you are reselling tickets through our Marketplace, please see our Reseller Policy.
21. Attending Events
You agree to comply with all the Event Organiser’s applicable rules, policies, terms, and conditions (“Event Organiser Rules”). A ticket is a personal revocable licence which may be withdrawn and admission may be refused. Breach of Event Organiser Rules will terminate your licence to attend the event without refund. The Event Organiser has the right to refuse admission to or eject for reasons of public safety —without refund of any amount paid—any person whose conduct management deems likely to cause damage, is unsafe, disorderly, vulgar, or abusive, or who otherwise fails to comply with Event Organiser Rules.
There may be entry or use restrictions. Please read all notifications and information regarding the event you plan to attend. We are not responsible if you or any guests are refused admission because of a failure or inability to comply with entry or use restrictions (e.g., no proof of minimum age, failure to comply with public health measures). Unless expressly authorised by the Event Organiser, there will be no pass-outs or re-admissions of any kind.
You are subject to search. You and your belongings may be searched on entry to the event. You consent to such searches and waive any related claims that may arise. If you elect not to consent to such searches, you may be denied entry to the event without refund or other compensation. Under certain Event Organiser Rules, certain items may not be brought into the premises, including (without limitation): firearms, offensive weapons, alcohol, drugs, controlled substances, cameras, recording devices, laser pointers, strobe lights, irritants (e.g., artificial noisemakers), bundles, and containers.
Events may expose you to loud music or noise which may damage your hearing, and to special effects, which may include sound, audio-visual, pyrotechnic effects or lighting effects and which may not be suitable for those with photosensitive epilepsy, or similar conditions. We advise you and all guests to wear adequate protection at events.
Events are public and you may be recorded or photographed. You agree that the event for which you purchase tickets is a public event, that your appearance and actions inside and outside the venue where the event occurs takes place in a public setting, and therefore your expectations of privacy at our event will reflect this. By attending an event, you and other guests understand that you may be photographed, filmed and/or recorded in relation to the event and/or for safety and security, including (without limitation) filming by the police. You and other guests understand that resulting photographs, videos, audio recordings and/or audiovisual recordings may be used by us and Event Organisers in any and all media for our promotional, development and security purposes at any time throughout the world.
Advertised start times of events are subject to change. Also, door opening and closing times are not indicative of the performance’s start or end time, or when an artist is scheduled to play or the length of the artist’s performance. These decisions are at the sole discretion of the Event Organiser and are subject to change.
Admission is not guaranteed for late arrivals. Generally, every effort to admit latecomers will be made at a suitable break in the event, but admission is not guaranteed.
Some events may prohibit photography and recording by you. The unauthorised use of photographic and/or recording equipment at those events is prohibited. Any unauthorised photos, videos and/or recordings may be destroyed or deleted. The use of drones or similar equipment for any reason in, at or near the event venue is strictly prohibited.
If you’re attending a virtual event, you may view the virtual event solely for your own personal purpose. You may not record, copy, publicly exhibit, transmit, or distribute any virtual event through any means, resell views of any virtual event, or allow others to log into your account for the purpose of watching a virtual event.
22. General
We may update this Resale Purchase Policy and our Other Policies from time to time to reflect changes in our Marketplace or how we do business, for legal, regulatory, or security reasons, to promote a safe and secure experience on our Marketplace, to prevent abuse of or harm to our Marketplace, or for other reasons. If we revise this Resale Purchase Policy, we will update the “Effective” date at the top.
Any changes we make to this Resale Purchase Policy will be binding on you once you agree to the updated Resale Purchase Policy. The Effective Date above will tell you when the Resale Purchase Policy was last revised, and the Download Prior Version link will take you to the prior version of this Resale Purchase Policy.
If any part of this Resale Purchase Policy is not valid or enforceable, then that provision shall be deemed severable, meaning it will not affect the validity or enforceability of any remaining provisions.
If you don’t comply with this Resale Purchase Policy, and we don’t act right away, that doesn’t mean we’re giving up any rights now or in the future.
Our Event Organisers, and any of our Event Organisers’ affiliates, successors, or assigns may enforce these terms. Except as provided in the previous sentence, this Resale Purchase Policy does not create any right enforceable by any person who is not a party to it.
In this Resale Purchase Policy, the section headings are used for reference and convenience only and are not legally binding.
If you see an undefined term in this Resale Purchase Policy, it has the same definition as in the Terms and/or the Standard Purchase Policyand/or the Reseller Policy.
23. Questions
If you have any queries or complaints following the purchase of resale tickets, you should contact us using our Marketplace Help Portal, quoting any order reference numbers. You must not contact or attempt to contact the reseller. You can also email us at support@ticketmaster.ae.
24. Disputes
If we need to contact you, we will use your Ticketmaster account contact details. It is your responsibility to inform us immediately of any changes to your contact details at any time, whether before or after receipt of any resale tickets. In particular, please ensure that you provide us with a valid email address as this is our preferred method of contacting you. You should also be aware that your email mailbox settings may treat our emails as junk, so remember to check your junk and/or spam folders.
If you have a resale ticket sale dispute and we are unable to settle it within 28 (twenty eight) days, you and we may attempt to settle it under the Rules of Arbitration of the International Chamber of Commerce by one arbitrator appointed in accordance with the said Rules. This Resale Purchase Policy shall be governed by UAE law. The arbitration shall be seated in the Abu Dhabi Global Market (ADGM). The language of the arbitration shall be English.