Effective 20 May 2025
This Ticket Transfer Recipient Policy (“Ticket Transfer Policy”), along with our Terms of Use (“Terms”), applies to your acceptance or receipt of a ticket transfer, and to your related use of our tickets, products, and services (our “Marketplace,” defined in Section 1, below).
When you accept or receive tickets through our Marketplace, you agree to be bound by this Ticket Transfer Policy and the Terms, as they are updated from time to time. You also agree to comply with any terms and conditions set by the people who put on the events—such as artists, venues, teams, fan clubs, promoters, record labels, and leagues (the “Event Organiser”). If you don’t agree, don’t accept tickets transferred through or use the Marketplace.
This policy applies only to recipients of a ticket transfer. If you purchased a ticket from us, please see either our Standard Purchase Policy or Resale Purchase Policy depending on the type of ticket you purchased.
1. Parties
This Ticket Transfer Policy, together with our Terms, is a legally binding agreement between you, the user (“you” or “your”), and us. We use the terms “us,” “we,” and “our” to collectively refer to Ticketmaster Middle East FZ LLC (“Ticketmaster”), a company established under the laws of the United Arab Emirates with license number 91352 whose principle address is at Ticketmaster Middle East Unit 202, Building 15, Dubai Internet City, PO Box 502729, Dubai, United Arab Emirates and all of Ticketmaster’s parents, subsidiaries, representatives, affiliates, officers, directors, employees and agents.
If you are accepting or receiving a ticket transfer on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that company or other legal entity to the terms of this Ticket Transfer Policy (and that references to “you” and “your” also refer and apply to that company or other legal entity).
“Marketplace” refers to our websites and mobile applications—including (without limitation) ticketmaster.ae —and to our tickets, products, and services.
1. Ticket Transfer
Ticket Transfer allows you to transfer (send) and receive your tickets digitally to and from your friends or family. Merchandise, VIP package elements, fan club memberships, and ticket insurance originally purchased or included with the ticket are not transferable. Ticket Transfer is not available for all events.
You must have an active account in order to send a ticket via Ticket Transfer. Read our Guide to Ticket Transfers for a step-by-step guide on transferring, accepting, and cancelling a Ticket Transfer. You should know and trust the individual you are transferring tickets to before you transfer them. Recipients of transferred tickets must be at least 14 years old. Please note that once a recipient has accepted a transfer, the transfer cannot be cancelled or reversed. If a ticket is transferred multiple times using Ticket Transfer, only the ticket from the most recent Ticket Transfer will be valid for entry; all previous ticket barcodes will be cancelled.
For cancelled events, the original purchaser will receive any available refund or credit, and no additional action is needed from the recipient of the transferred tickets. For postponed, rescheduled, or moved events, recipients of the transferred tickets will need to transfer the tickets back to the original purchaser to enable the original purchaser to take advantage of any available refund and/or credit options. Once the tickets have been transferred back to the original purchaser, the original purchaser will need to contact Fan Support to complete their request. Please see Section 15 and Section 16 of the Standard Purchase Policy, for more information on when refunds and/or credits may be available.
We reserve the right to cancel transferred tickets at any time if we determine that they were obtained fraudulently or in violation of our Terms or Other Policies.
2. Seating
Venue layout and seating maps are for guidance only, reflect the general layout for a venue and are subject to change at any time. An alternative seat or area comparable (in our sole discretion) to that initially allocated to you or specified on the tickets may be provided. You are not eligible for a refund based on changes to a venue or seating map or if your seat or area changes as a result of changes to the venue or layout after purchase.
Tickets for accessible seating are reserved solely for fans with disabilities and their companions and are subject to additional terms and conditions as disclosed during purchase. Your tickets may be cancelled if you abuse this policy.
3. Opening Acts, Understudies, and Multi-Performer Events
Opening acts, guests, or support acts (each an “Opening Act”) sometimes tour with headlining performers. We are not always made aware of Opening Acts or the length of their performances.
Performers in multi-performer events (such as festivals), individual members of a band, actors or comedians in theatre performances, athletes on a sports team, supporting cast, team members, or guest speakers (each a “Participant”) and Opening Acts are subject to change or cancellation at any time without notice. No refund will be given due to a change in or cancellation of a Participant or Opening Act.
4. Cancelled, Postponed, Rescheduled, or Moved Events
Event date, time, and location are subject to change. Occasionally, Event Organisers cancel or postpone events or reschedule or move events to a different date or materially different time or venue. We have no control over these changes. We are not liable for travel, accommodation, hospitality, or any other expenses that you or anyone else incurs in connection with a cancelled, postponed, rescheduled, or moved event.
Notice of cancellation/postponement: If your event is cancelled, postponed, or materially altered, we will use reasonable efforts to notify you regarding the status of the event, and inform you of any refund, credit, or exchange procedures once we have received the relevant information and authorisation from the Event Organiser. For exact instructions for a specific event, please check the event information online and in your account (which will include the most current information on the status of the event) or Contact Us.
While we will make reasonable efforts to notify you regarding any changes as soon as we have the relevant information and authorisation from the Event Organisers, we cannot guarantee that you will be informed of such changes; it is your responsibility to check (1) whether an event has been cancelled, postponed, rescheduled, moved or otherwise altered, and (2) the location, date and time of any moved or rescheduled event.
5. Refunds
Only the original purchaser of a ticket is eligible for refunds or credits—not the recipient of a Ticket Transfer.
6. Promotions
Tickets may not be used for advertising, contests, sweepstakes, or other promotional and marketing activities (or for other such similar commercial gain) unless authorised by us in writing.
Tickets may not be combined with any hospitality, travel or accommodation service and/or any other merchandise, product or service to create a package for sale or other distribution, unless formal written permission is given by us and the relevant Event Organiser in advance.
7. Limitation of Liability
- Under no circumstances shall we be liable for death or personal injury suffered by you or your guests arising out of attendance at an event, unless caused by our negligence. To the maximum extent permitted under applicable law, neither shall we be liable for any loss or damage sustained to your property or belongings, or those of any guests under your booking, attending an event.
- To the maximum extent permitted under applicable law, neither we nor any relevant Event Organiser shall be responsible or liable to you for any loss of enjoyment or amenity, including where an event has been cancelled, rescheduled or altered.
- To the maximum extent permitted under applicable law, neither we nor any relevant Event Organiser shall be responsible or liable to you (and you will not be entitled to any refund) if admission to a venue or event is refused or revoked at any time as a result of your breach of any Event Organiser’s terms and conditions.
- Unless otherwise stated, we and any relevant Event Organiser shall not be liable to you in connection with an event for which you have accepted a transferred ticket (including, without limitation, for any cancellation, rescheduling or alteration of an event)
- To the maximum extent permitted under applicable law, we will not be liable to you for failure to perform any of our obligations to the extent that the failure is caused by a force majeure event (meaning any cause beyond our reasonable control including (without limitation) acts of God, war, insurrection, riot, civil disturbances, acts of terrorism, fire, explosion, flood, theft of essential equipment, malicious damage, pandemic, strike, lock out, weather, third party injunction, national defence requirements, acts or regulations of national or local governments). This clause does not affect the terms of any clauses specifically providing for a right of refund as set out in our Other Policies.
Please see the Limitation of Liability section (Section 8) in the Terms for additional limits on our liability.
8. Protect Your Tickets
Tickets cannot be replaced if they are lost, stolen, or damaged.
Don’t post pictures or details of your tickets online as this may allow third parties to counterfeit your tickets or otherwise compromise the integrity of the tickets. We will not be liable if you are refused entry to the event as a result.
9. Attending Events
You agree to comply with all the Event Organiser’s applicable rules, policies, terms, and conditions (“Event Organiser Rules”). A ticket is a personal revocable licence which may be withdrawn and admission may be refused. Breach of Event Organiser Rules will terminate your licence to attend the event without refund. The Event Organiser has the right to refuse admission to or eject for reasons of public safety—without refund of any amount paid—any person whose conduct management deems likely to cause damage, is unsafe, disorderly, vulgar, or abusive, or who otherwise fails to comply with Event Organiser Rules.
There may be entry or use restrictions. Please read all notifications and information regarding the event you plan to attend. We are not responsible if you or any guests are refused admission because of a failure or inability to comply with entry or use restrictions (e.g., no proof of minimum age, failure to comply with public health measures). Unless expressly authorised by the Event Organiser, there will be no pass-outs or re-admissions of any kind.
You are subject to search. You and your belongings may be searched on entry to the event. You consent to such searches and waive any related claims that may arise. If you elect not to consent to such searches, you may be denied entry to the event without refund or other compensation. Under certain Event Organiser Rules, certain items may not be brought into the premises, including (without limitation): firearms, offensive weapons, alcohol, drugs, controlled substances, cameras, recording devices, laser pointers, strobe lights, irritants (e.g., artificial noisemakers), bundles, and containers.
Events may expose you to loud music or noise which may damage your hearing, and to special effects, which may include sound, audio-visual, pyrotechnic effects or lighting effects and which may not be suitable for those with photosensitive epilepsy, or similar conditions. We advise you and all guests to wear adequate protection at events.
Events are public and you may be recorded or photographed. You agree that the event for which you purchase tickets is a public event, that your appearance and actions inside and outside the venue where the event occurs takes place in a public setting, and therefore your expectations of privacy at our event will reflect this. By attending an event, you and other guests understand that you may be photographed, filmed and/or recorded in relation to the event and/or for safety and security, including (without limitation) filming by the police. You and other guests understand that resulting photographs, videos, audio recordings and/or audiovisual recordings may be used by us in any and all media for our promotional, development and security purposes at any time throughout the world.
Advertised start times of events are subject to change. Also, door opening and closing times are not indicative of the performance’s start or end time, or when an artist is scheduled to play or the length of the artist’s performance. These decisions are at the sole discretion of the Event Organiser and are subject to change.
Admission is not guaranteed for late arrivals. Generally, every effort to admit latecomers will be made at a suitable break in the event, but admission is not guaranteed.
Some events may prohibit photography and recording by you. The unauthorised use of photographic and/or recording equipment at those events is prohibited. Any unauthorised photos, videos and/or recordings may be destroyed or deleted. The use of drones or similar equipment for any reason in, at or near the event venue is strictly prohibited.
If you’re attending a virtual event, you may view the virtual event solely for your own personal purpose. You may not record, copy, publicly exhibit, transmit, or distribute any virtual event through any means, resell views of any virtual event, or allow others to log into your account for the purpose of watching a virtual event.
10. General
We may update this Ticket Transfer Policy and our Other Policies from time to time to reflect changes in our Marketplace or how we do business, for legal, regulatory, or security reasons, to promote a safe and secure experience on our Marketplace, to prevent abuse of or harm to our Marketplace, or for other reasons. If we revise this Ticket Transfer Policy, we will update the “Effective” date at the top. Any changes we make will be effective immediately upon posting. Once the updated Ticket Transfer Policy is in effect, by continuing to use the Marketplace after that date, you agree to the changes.
If any part of this Ticket Transfer Policy is not valid or enforceable, then that provision shall be deemed severable, meaning it will not affect the validity or enforceability of any remaining provisions.
If you don’t comply with this Ticket Transfer Policy, and we don’t act right away, that doesn’t mean we’re giving up any rights now or in the future.
Any of our and our Event Organisers’ affiliates, successors, or assigns may enforce these terms. Except as provided in the previous sentence, this Ticket Transfer Policy does not create any right enforceable by any person who is not a party to it.
In this Ticket Transfer Policy, the section headings are used for reference and convenience only and are not legally binding.
If you see an undefined term in this Ticket Transfer Policy, it has the same definition as in the Terms.
11. Questions
Still have questions? Please Contact Us. We’ll be glad to help.